Privacy Policy

Effective Date: February 11, 2025

Welcome to Elevate Services (“we,” “our,” or “us”). Your privacy is critically important to us. This Privacy Policy outlines how we collect, use, protect, and manage your information, particularly your phone number and other personal data. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you interact with our website or services:

Contact Information: Name, phone number, email address, and mailing address.
Account Information: Username and preferences.
Usage Information: Information about how you use our website, including IP address, browser type, and browsing behavior.

2. How We Use Your Information

We use your information for the following purposes:

To provide and improve our services.
To respond to your inquiries and support requests.
To send transactional communications (e.g., order confirmations, account updates).
To personalize your experience on our website.
To send SMS notifications related to our services (see Section 4).

3. Commitment to Protecting Your Personal Information

We take your privacy and security seriously and are committed to protecting your personal information.

DO NOT SHARE Policy: We do not sell, rent, or share personal information, including phone numbers, with third parties for marketing or promotional purposes.
Restricted Access: Only authorized personnel with a legitimate business need can access your data.
Secure Storage: Personal information is stored securely using encryption and industry-standard security measures.

4. SMS Communication and Consent

By providing your phone number, you consent to receive SMS messages from Elevate Services for service updates, appointment reminders, and other relevant communications.

Message Frequency: May vary based on interactions with our services.
Opt-Out: You can stop receiving SMS messages at any time by replying STOP.
Help & Support: For assistance, reply HELP or contact us.
Message & Data Rates: Standard carrier message and data rates may apply.

Your phone number will never be shared with third parties for marketing purposes.

5. Data Sharing and Disclosure

We may share your personal information only under the following circumstances:

With Your Consent: If you explicitly agree to specific data sharing.
Service Providers: We may share information with trusted vendors who assist in delivering our services (e.g., hosting, email delivery). These vendors are bound by confidentiality agreements.
Legal Obligations: If required by law, we may disclose information to comply with legal processes, government requests, or enforceable subpoenas.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, it is securely deleted or anonymized.

7. Your Rights

You have the following rights regarding your personal information:

Access and Correction: You can update your data by logging into your account or contacting us.
Data Deletion: You may request the deletion of your personal data, subject to legal retention requirements.
Marketing Opt-Out: You can unsubscribe from marketing emails by following the instructions in the message.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience. These tools do not collect or store your phone number but may gather anonymous usage data. You can manage cookie preferences through your browser settings.

9. Security Measures

We implement strong security measures to protect your personal information, including:

Encryption of sensitive data.
Regular security audits and updates.
Restricted access to sensitive information.

While we take security seriously, no system is completely secure, and we cannot guarantee absolute protection of your data.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites. Please review their privacy policies before sharing any personal information.

11. Children’s Privacy

Our website is not intended for children under 13 years old. We do not knowingly collect data from children. If we become aware of such collection, we will promptly delete the information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with a new effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us at:

📍 Elevate Services
📧 Email: service@elevateks.com
📞 Phone: 316-747-5536

By using our website or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.